At Traum Kaffee, we are committed to providing our customers with the best experience possible. Traum Kaffee is delighted to offer you a straightforward return and refund policy. If you have questions about the items purchased from us, please contact us at[email protected] We will be happy to help.

Thank you for choosing Traum Kaffee!

COFFEE

• We like you to feel happy and comfortable purchasing from Traum. Hence, if you would like to cancel an order you have made, this is only possible by mailing [email protected] 12 hours before delivery.
• Once your shipment is on the way to you, we will not be able to cancel it.
• There are no returns or refunds on coffee that has been delivered.

NON-COFFEE
Return

• You have 7 calendar days to return an item from the date of the invoice.
• To be eligible for a return, your item must be unused, not damaged, and in the same condition that you received it.
• Your item must be in its original packaging.
• Your item needs to have a receipt or proof of purchase.

Refund

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your credit card (or original method of payment).
• You will receive the credit within 3-4 business days, depending on your card issuer's policies.